Complaints Procedure

We hope, of course, that no one feels the need to use it and that you always feel free to ask questions and provide feedback.

But if it is the case that we cannot find a solution, we have the following procedure in place where all complaints will be treated confidentially. GET GOOD WITH HORSES COURSES (GGWH) attaches great importance to its quality of service.

In the unlikely event you would like to proceed, you can submit a complaint in writing, by telephone or in person.

We are therefore happy to talk to you respectfully. If this does not lead to the satisfaction of both parties, we request that you formulate your complaint in writing and state a realistic solution in your letter.

You will receive a confirmation of receipt from us within five working days.

We aim to handle your complaint within 3 weeks.

Where possible, you will be informed by e-mail about the progress of the procedure.

Naturally, you will receive a written confirmation of the outcome of the procedure after the complaint has been completed.

If more time is needed to study the complaint, you will be informed within the set time period stating the reasons for the delay.

If it is not possible to jointly agree on your complaint, a third (independent) party will be engaged.

We will first ask you for permission to do this.

The complaint will then be handled by Mr. L van Vloten: leon.van.vloten@gmail.com.

He will treat your complaint confidentially and aim to handle your complaint within 3 weeks.

Mr. L van Vloten will inform you by email about the progress of the procedure.

Naturally, you will receive written confirmation of the outcome of the procedure after the complaint has been completed.

Mr L. van Vloten’s decision is binding for GGWH and the outcome will be dealt with within 14 days after the decision.

You can send your complaint by email to: admin@getgoodwithhorsescourses.com

OR send by post to:

GET GOOD WITH HORSES COURSES

Attention: Complaints Committee (confidential)

Tamarindestraat 6

2023 VM Haarlem

The Netherlands

You will receive a confirmation of receipt from us within five working days. We aim to handle your complaint within 3 weeks.